Support
How can we help
you study?
Most answers live in the FAQ. For anything else, email is fastest — we typically reply within 24 hours.
Common topics
Tell us what's going on.
01
Billing & subscriptions
Plan limits, upgrades, cancellations, payment issues. Include the email on your account when you reach out.
02
Recording & uploads
Built-in recorder issues, audio uploads, or supported formats. Tell us the file type and size if you hit an error.
03
Note generation
Note quality, missing content, slide attachment issues, or generation errors. Include your class name if you can.
04
Account access
Sign-in trouble, account recovery, email verification. We'll help you get back in.
05
Feedback & suggestions
Feature ideas, UX improvements, or general feedback about how Lectify works for your classes.
Self-service
Before you write in, see if it's here.
We're a small team.
That means real replies from people who built the product — not a ticket queue.